Shipping policy
Shipping Policy
At Apliano, we are committed to delivering your orders quickly, safely, and reliably across the United States. Please review the details below to understand how we process and ship your orders.
Order Processing Time
All orders are processed within 1β2 business days (Monday through Friday, excluding holidays).
Order Cut-Off Time: 5:00 PM (USA Time Zone)
Orders placed before 5:00 PM will begin processing the same business day. Orders placed after this time will be processed on the next business day.
Once your order has been processed, you will receive a confirmation email with your shipping and tracking details.
Please note that processing times may be slightly extended during peak seasons or promotional periods.
Shipping Coverage
We currently ship within the United States only.
If you are located outside the U.S., please contact our support team before placing an order.
Estimated Delivery Time
Standard Shipping: 7β12 business days
Delivery times are estimates and may vary depending on your location and external factors such as carrier delays, weather conditions, or high order volume.
Shipping Costs
We offer Free Shipping on all orders within the United States.
There are no hidden fees or minimum purchase requirements.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the status of your shipment at any time.
If you do not receive tracking information within 3β5 business days, please contact us for assistance.
Incorrect Address Disclaimer
Please ensure that your shipping address is accurate at checkout.
Apliano is not responsible for:
- Delays caused by incorrect or incomplete addresses
- Orders delivered to incorrectly provided addresses
If you notice an error, please contact us immediately so we can assist before your order is shipped.
Lost or Delayed Packages
If your package is delayed beyond the estimated delivery timeframe:
- Check your tracking information
- Contact the shipping carrier for updates
- Reach out to our support team if further assistance is needed
We will work with the carrier to help resolve the issue as quickly as possible.
Damaged or Missing Items
If your order arrives damaged or incomplete:
- Take clear photos of the packaging and item
- Contact us within 48 hours of delivery
- Include your order number and photos
We will review the issue and provide an appropriate resolution.
Split Shipments
In some cases, your order may be shipped in multiple packages due to product availability.
If this occurs, you will receive separate tracking numbers for each shipment.
Our Commitment
At Apliano, we are dedicated to providing a reliable and transparent shipping experience. Your satisfaction is important to us, and we continuously work to improve our service.
Contact Information
If you have any questions regarding shipping, please contact us:
Apliano Customer Support
Email: support@apliano.shop
Phone: +1 (650) 446-4148
Address: 400 S El Camino Real, San Clemente, CA 92672, United States
Support Response Time: 24β48 business hours